Privacy policy

Privacy policy

Meridien Ten and its related parties are committed to respecting your Personal Information shared with us. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services.


When and why is personal information collected?

Meridien Ten collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request.
M10 collects personal information when providing services to you.
This information consists of full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, nationality, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.

M10 collects personal information from agents and agencies to the extent required to allow us to run trips where we provide services as ground operator, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and M10. This information may be collected directly from you or our agent who is selling the trip to you.


How we use your data ( personal information )?

  • Email and phone communication – respond to your request, booking and other communication 
  • Managing trips – reserving adequate inventories and meals based on your preferences and height 
  • Process of payments and bookings
  • Newsletter marketing 
  • Deliver targeted advertising and marketing (includes enhanced conversions from google) 
  • Monitor and analyze our site 
  • Feedback survey 

Marketing  -  Third party Uploader 

For our marketing purposes, we work with marketing company (Third party) which we have authorized to upload date into our Google Ads account. Hereby we confirm that the Third-Party uploader complies with these policies. 


What are the consequences of failing to provide Personal Information?

If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won't be able to participate in our trips, purchase the items from our store, or subscribe to our newsletter, to name a few.


How is your Personal Information Protected?

The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.


Website Policies and Cookies

What is a Cookie?

A cookie is a small text file containing a unique identification number that a website sends to your computer's web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.

How does M10 use cookies?

Cookies may be used to help speed up the booking process so you do not need to re-type the same information again and again. We may use cookies to measure website usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie, or use it for any other purpose.


Changes to this Privacy Policy

From time to time it may be necessary for M10 to amend or make revisions to this Privacy Policy, which amendments may also apply to your personal information collected under a previous version of this Policy. We reserve the right to change this Privacy Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.